The Groves
Medical Group

The Groves

The Groves
Medical Group

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Tel
020 8336 6565

Fax
020 8336 6566

171 Clarence Avenue,
New Malden,
Surrey,
KT3 3TX

A member of The Groves Medical Group

CQC Inspected and Rated
Good

The Groves Hinchley Wood

The Vineyard Surgery

The Vineyard Hill Surgery

We are currently CLOSED.

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Practice Information

Online Services

Latest News

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Friends & Family Test

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Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

Get answers to their questions
Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

Appointments	Questions	Prescriptions	Test Results
Appointment requests	Ask the doctor a question	Repeat Prescription requests	Request test results
Cancellation	Ask the Practice a question	Help with medications

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Asthma	Diabetes	Epilepsy	Smoking
Mental health	Alcohol	Blood pressure	Contraception blood pressure

Find the forms that you need:

New Patient Registration

Change of details

Sick Notes

Register for online services

Give feedback to the Practice:

Feedback to the Practice

Friends and Family Test (FFT)

Get advice on common conditions:

Find Information about the services offered by your GP Practice such a travel services.
Find information about health services and health support groups in your area.
Get help from NHS Choices regarding your condition together with advice on what to do next.

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

See our Privacy Policy for more information.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.

We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this sytem.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Online Requests

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News

May Bank Holiday
- New
24/05/2019
Dear Patients, Please note that Monday 27th May is a Bank Holiday and there for the Practice will be closed. If you require medical advice please contact 101. If it is a medical emergency please contact 999 Read more
New weekly Nutrition Talks at the Groves
30/04/2019
Easter Bank Holiday Opening Times 2019
28/03/2019
Building Work Notice - Monday 25th March
22/03/2019
Connecting your Care
08/03/2019
Annual Asthma Review Reminders
01/03/2019
Ceasing of ear syringing
11/02/2019
Decommissioning of Saturday Surgery
11/02/2019
Open Focus Attention Workshop - The Shed
07/02/2019
Patient Advanced Notice - Car Park Closure - 19th February
07/02/2019
Mental Health Awareness Evening
04/10/2018
Scrabble at The Groves Surgery
31/07/2018
The Live Again Singing Project
21/05/2018
Bank Holiday Closures
01/05/2018
Non-surgical cosmetic procedures now available
03/04/2018
Medicalchain
06/03/2018
New Patients - We make it easy to register you and your family.
06/03/2018
Medicalchain
06/03/2018
View our latest vacancies
15/02/2018
Better Bones - Free Exercise Courses available
09/11/2017
It's time to get your Flu Jab!!
19/09/2017
View our latest Website Statistics
19/09/2017
National Hepatitis A and Hepatitis B Vaccines Shortage
31/07/2017
Support for Military Veterans and Reservists
14/06/2017
Kingston Care Record
18/05/2017
Kingston Primary Care Extended Hours
16/05/2017
Weekend Access Clinic
09/05/2017