Our Opening Hours
We open early on Tuesdays and Thursdays at 07:00. On Wednesdays we have appointments until 20:00. These extended opening hours are for pre-booked appointments only and no other services are available at those times.
Telephone hours are between 08:00 and 18:30 Monday to Friday. Please note that the phones are diverted between 13:00 – 14:00 daily and only emergency calls will be taken.
Our phone lines are open between 09:00 and 13.00 Saturdays but only for the booking of same day appointments.
Calls outside these times will be dealt with by the Out of Hours Service.
Non-urgent advice: Please Note
We are not open on Sundays and Bank Holidays.
New Saturday GP Appointments in New Malden
As part of the Kingston-wide Extended Access Service a new ‘hub’ in New Malden becomes operational on Saturday 18th July, providing GP appointments from 09:00-15:00 each Saturday. The service will be based at Holmwood Corner Surgery and patients from any Kingston GP practice can use it.
Most appointments will be bookable on the Saturday itself by calling the Extended Access Service number: 0203 841 9942
Lines are open from 08:00 on Saturday mornings. A small number of the appointments can be booked ahead on Friday afternoon before – please ask at your own GP practice.
With the coronavirus situation most appointments will be by telephone. The GP will be able to add a video call if required. And if after the phone / video consultation the GP needs to see a patient face-to-face then a small number of appointments will be reserved at the end of the clinic for the GP to ask the patient to attend.
We are planning to expand this extra provision in New Malden later in the year with additional services on Saturday and weekday evenings.
This new service adds to the extra Extended Access GP provision already available to all Kingston residents on weekday evenings and weekends from ‘hubs’ at Surbiton Health Centre, Kingston Health Centre and the Merritt Medical Centre (Chessington).
The service covers all the normal illnesses that you would want to see your GP about. It does not cover: emergencies including dental & mental health; pregnancy-related issues; providing repeat prescriptions; the GP can’t refer you for more specialist opinion or request tests, but can recommend these for your own practice to follow-up.
For any emergency including conditions that require immediate attention such as shortness of breath or chest pain please go to A&E.
Out of Hours Service
If you need urgent attention from a family doctor outside opening hours, call the normal appointments number on 020 8336 6565. Your enquiry will be dealt with by the Out Of Hours Service contracted by Kingston Clinical Commissioning Group.
The Out of Hours Service is manned by experienced GPs, some of whom are working from a Base Surgery at Kingston Hospital. It is designed to ensure that you can receive the GP care you need when you need it.
Please do not go to Kingston Hospital Accident & Emergency Unit for matters that can be dealt with by a GP, but use the Out of Hours Service instead.
In addition to the Out of Hours service, you can also visit the Primary Care Weekend Service which operates from Surbiton Health Centre on Ewell Road.
This service is available from 08:00 – 20:00 on both Saturdays & Sundays and offers pre booked appointments. You can contact them to book a same day appointment on 020 3841 9942 or there are some appointments available to be booked by us during the week.
If you have run out of a prescription, a duty chemist will often offer you a short supply to tide you over until the surgery is open.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.