Alert: Patient Notice

Welcome to The Groves Medical Centre, New Malden.


The CQC inspected the Practice 5 months ago, since then we have taken swift action to put new systems and processes in place, and recruit and train our staff. For example, we have recruited a new clinical safety officer to support how we prioritise patients through our digital system, we have already improved how we document around medication, and we have new ways of learning and sharing information between clinical colleagues. We will continue to work through our action plan, with advice and involvement from our Patient Participation Group, and look forward to the next inspection so that we can regain our ‘Good’ rating.

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Groves Health New Malden

Welcome to our new surgery website

If you have any queries regarding the use of Rapid Health, please visit our RapidHealth FAQ page.

Rapid Health is open 24 hours, Monday to Thursday and till 6.30pm on Fridays (except bank holidays)

When booking an appointment please only discuss 1 problem per questionnaire.


Test results can be requested via the admin section or by calling our reception team. If you have been sent a message to book a telephone call to discuss your results please call us to book this.


Nurse, Health Care Assistant appointments and Medication reviews (Including blood test and cervical screenings) are booked by calling 02083366565


Please call the surgery on 020 8336 6565 to book appointments for under 16’s.


You can also access patient tools for self-booking, self-referral, and self-care via Rapid Health.


16+ ONLY
CLICK HERE to book your appointment or submit an admin request
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About The Groves

The Groves Medical Centre has been a partnership of GPs since 1930.
With up to twelve GPs, five nurses and a large team of support staff, The Groves, New Malden, is one of the leading family medical centres in Surrey and South-West London.

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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. In case of a life-threatening emergency, please dial 999.

Latest News

Change in CQC Rating

Click here to find out more information following our change in CQC rating and where you can direct enquiries.

Mental Health Support

Mental health for South West Londoners Mental health crisis support is accessible round-the-clock, including at weekends and on bank holidays, […]

Patient Online Services – Prospective Health Record Access (October 2023)

The NHS would like to give you a better way to see your personal health information online and to make […]

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Our Patient Feedback

Anonymous

Dealt with my problem superbly, and made me feel at ease.

Anonymous

Very helpful receptionist.Appointment bang on time.Very skilful, painless blood draw

Anonymous

Appointment easy to book online. Seen promptly and nurse very thorough

Anonymous

Very efficient sign-in process, nurse and doctor were both extremely friendly and professional. Very quick turnaround and on time.

Anonymous

My GP checked the records carefully and double checked with me for accurate information. She did not cut any corners and understood my concerns.

Anonymous

Extremely professional and friendly.

Anonymous

Very friendly, helpful and professional front desk Receptionists.

Anonymous

Very engaged and knowledgeable nurse, came across that she genuinely cared about my health. Spent enough time explaining all aspects.

Anonymous

Very empathetic and understanding. Listened well. Took time to understand the challenge to recommend a next step. Booked a follow up which was very appreciated.

Online Services

You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.

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The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.